will seek out and provide quality products for the best
possible price without sacrificing customer service, satisfaction
or credibility. Our commitment to our customers and potential
customers is to provide knowledgeable service, prompt processing
along with a sincere appreciation of your business.
take our word for it though, listen to what our customers
have to say:
and FedEx delivered my O'Neill 3mm Explore wetsuit. It fits
great, you got it to me sooner then you promised and you
even got my original color choice, not the black you thought
you might have to. I dearly appreciate the service, now
it's off to Roatan next week with no suit worries--THANKS
BUNCHES !!!!!!!!! //
My son's Body Glove spring suit arrived last Friday
as planned, and it fit him just fine. He was much warmer
during his swimming lesson on Saturday ! Thanks for all
your efforts to get the order processed for us so quickly
want to say that dealing with your company has been a pleasant
experience. My order was shipped wrong before Christmas
and they worked with me to correct the problem. It is rare
to deal with an online service that truly provides good
for the order! Thanks so much for spending so much time
Let me know when you'll be able to give me a tracking #.Best
you, I got the mask today... you guys are really efficient
/ the best online scuba store !!!
Elizabeth - Thank you for the wonderful customer service.....the
kids used the shirts while on vacation in Cancun and they
loved wearing them. As parents, we loved them too because
the kids all avoided the sunburn and were protected from
the sun, especially during that peak time. We appreciate
your quick response in being able to exchange the shirts
for the correct sizes so quickly so we could have them for
you so much for the quick shipping and response time!
- thank you, I received the package today! I appreciate
wanted to thank you again for your advice and effort with
the Xcel wetsuits. Both mine and Catherine's fit like a
glove and we had a wonderful time getting certified and
in Belize. I wish I had talked to you earlier :) Boris,
to say thank you, I received the fins today as promised
and my son and I will be using them on our camping trip."
Mike- Indianapolis, Indiana
Guys!!!! You guys are the best!!!! I WILL be doing business
with you again.....I will also be sure to tell everyone
about you as well. Thanks again!" Don-Coral Gables,
would not have been able to go surfing if the wet suit we
ordered didn't get to us, he had a wonderful time. Thanks
you for your prompt service and honest feed back about when
the product would ship." Janet-New Jersey
say that I was extremely pleased with the service I received
for my last order. Although I made several errors and subsequent
corrections throughout the order process, communication
about revision and feedback regarding the progress of the
order was more than excellent." Bill-Oakland, New Jersey
I leave for Catalina this Friday at 12:00 noon. I think
1 day would be better just to make sure it gets here on
time. Thanks for making this happen! I need more stuff and
you have earned my business, so I'll talk to you later."
Paul- Bakersfield, California
I received the order today. Thanks again, your customer
service has been outstanding and we are very pleased with
the light and dive bag. Kudos all around!" Joni-Evergreen,
my wetsuit and snorkel today. The wetsuit fits perfectly
and is very comfortable. I love the colors. I am very pleased
with my purchases. Thank you for all your help." Susan-Chicago,
for your diligence. I appreciate your service. I look forward
to doing business with you again." Steve- Dallas, Texas
for the notice. You have been very good to do business with
– great communication and response time! The box came
with my antique fins which I purchased about 21 or 22 years
ago for a trip to Mexico/Belize. You obviously know your
stuff. Kept fins/box in a closet all this time. Bought the
new gear for my wife and daughter for a trip to Mexico.
Thanks again – Online scuba is a top notch operation."
to tell you of the happy ending to my dive bag saga. You
may recall that I contacted you in early March because my
new Armor XXL dive bag arrived with obvious manufacturing
defects. You arranged for the bag to go directly back to
Armor Products. Armor promptly emailed me that a replacement
bag would be shipped quickly, and it was. I also received
a very nice apology from Armor Products for their mistake.
So, I wanted to thank you for promptly dealing with your
end of the situation. All's well that ends well." Larry-
my wetsuit and mask yesterday and I absolutely love it!
Thank you so very much. You have no idea how much it meant
to me to be able to try on my very own wetsuit and have
it be exactly what I want! You definitely have a customer
for life now!" Colette- Fresno, CA
I did get the suit Friday. Looks great, fits great. I'm
off to Cozumel! Thanks." Matt- Seattle. Washington
Thank you very
much. Your customer service and assistance has been excellent.
You don't see this kind of service anymore!! I will use
Online Scuba again and refer all my diving friends to you.
Thank you again. Raquel- Houston, Texas
to Bill in Customer Service, I placed my order but had some
questions since I have never Snorkeled before and he was
able reccomend the right mask, snorkel fin combo to fit
my needs! Since he is an Instructor he also gave some pointers
on how to use my new purchase. I only hope my trip to Aruba
will be so easy!" Ian-New Jersey
my mask and snorkel today as you promised. I am very very
happy with the excellent quality of the product and your
fantastic service you provided by calling me and resolving
the shipping problem. The fact you actually called me was
amazing in itself because you never see that level of service
from internet order companies. I am big time impressed.
You offer great product and great service at a great price!
I will most definitely order all future products from you,
and I am going to tell all my friends about you with a very
high recommendation to use your services and products. Thank
you so much for getting my items to me in time for my vacation
flight. I will put them to very good use. You guys are the
best! Thanks so much!" Les- Milwaukee Wisconsin
Thanks for your
reply. Your company is providing divers with an excellent
alternative to high priced dive shops where customers are
considered the well from which money flows. Keep it up.
Thom- PADI MI 1244, NAUI 5036
I'd Like to thank
Bill in shipping for helping me out in a jam! He went the
extra distance ! It's great to see that kind of customer
support! Thanx Bill !!! Craig- Cleveland Ohio
be recommending your site to my friends, thanks for all
your honest appreciation for my business" David- Phoenix,
a scuba shop that understands a new diver's information
overload when it comes to gear and gear choices." Sherry-
Los Angeles CA
I knew about your store before." Mike-Atlanta Georgia
to your Divemaster David who helped me choose the proper
equipment and answered all of my questions." Jerry-
Fort Lauderdale, Florida
You are good. I got it today and I like it. It is lighter
than the one I am returning (to the other mail order company)
and easier to read. Thanks for the suggestion and the on
time delivery!" Amanda-Trumansburg, NJ.
I just wanted to let you know that I received the knife
and knife wrap. Thank you so very much for taking the extra
effort to send the package." Aloha, Dr. George- Honolulu,
The suit arrived today (Tuesday). It seems to fit fine.
Will try out tomorrow in the lake.. Thanks again for all
your help," Mark-Lake Tahoe, CA.